Contact Speedy Money
Questions about small loans, your application, or how matching works? We’re happy to help.
The fastest way to contact Speedy Money is by email. We’re an online service, so we don’t have a storefront — but a real person reads every message and we aim to reply within one business day.
info@speedymoney.ca — for general questions, feedback, and help with your application.
Hours
Our matching service runs online 24/7, so you can start an application any time. Email support is staffed Monday to Friday, 9:00 a.m. – 5:00 p.m. (Eastern).
A few things we can’t help with
- We’re not a lender. We can’t approve a loan, change your rate, or access your loan account — that’s handled by your matched lender. For questions about an active loan, contact the lender directly.
- We don’t take applications by email. To apply, use our secure online application.
Why contact Speedy Money?
Most people who contact Speedy Money have a quick question – whether they qualify, how IBV works, or what a small loan will cost. You do not need to contact Speedy Money to apply, but if anything is unclear, we are glad to help before you start. When you contact Speedy Money, a real person reads your message and replies within one business day.
Contact Speedy Money: common questions
How quickly will Speedy Money reply?
When you contact Speedy Money by email, a real person reads your message and replies within one business day. Our matching service itself runs online 24/7, so you can apply any time.
Can I contact Speedy Money about an existing loan?
For questions about an active loan – your balance, payment date, or account – contact your lender directly, since Speedy Money is a matching service and not the lender. We are happy to help with anything about the matching process.
Do I need to contact Speedy Money before I apply?
No. You can start a small loan application any time without contacting us first. Reach out only if you have a question you would like answered before you begin.
What to include when you contact Speedy Money
To help us answer fast, include a short description of your question and, if it is about an application, the email address you used. Please do not send banking details, passwords, or full account numbers by email – you never need to share those to contact Speedy Money, and we will never ask for them. A quick, clear message gets a quick, clear answer.
Our promise
When you contact Speedy Money, you reach real people who treat you with respect. We will give you a straight answer, point you to the right resource, and never pressure you to borrow. Speedy Money is a free service, so contacting us never costs anything and never obligates you to apply. Whether you are ready to borrow $25 to $350 or just have a question, we are glad you reached out.
Ready to apply?
You don’t need to contact us first — you can start a small loan application any time.
Speedy Money is a free loan‑matching and referral service, not a lender, broker, or financial adviser. We do not make credit decisions or guarantee approval. Loans are provided by independent licensed Canadian lenders governed by Canada’s cost‑of‑borrowing laws. Speedy Money matches Canadians with full‑time or part‑time employment income only.